Privacy Policy

Effective date: November 27, 2025

1. Introduction

The Recon Pros (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, inquire about or receive our services, purchase digital products, or otherwise interact with us.

By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you interact with our website.

A. Information You Provide Directly

When you contact us, book an inspection, receive services, or purchase training materials, we may collect:

Personal Information

  • Full name
  • Email address
  • Phone number

Vehicle Information

  • Vehicle make, model, year
  • Vehicle condition and service-related details
  • Photos you choose to submit for evaluation

Transaction Information

  • Billing details necessary to complete purchases
  • Order history for services or digital products

Payment Note:
All payment transactions are processed securely through third-party payment processors. We do not store full credit card numbers or sensitive payment credentials on our servers.

B. Information Collected Automatically

When you visit our website, we may automatically collect limited technical information, such as:

  • IP address
  • Browser type and device information
  • Pages viewed and interactions on the site

This information is used for site functionality, analytics, and performance optimization.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

  • Service Delivery: Scheduling inspections, providing detailing, paint correction, and protective coating services
  • Product Fulfillment: Providing access to training materials or digital products you purchase
  • Customer Communication: Responding to inquiries, confirmations, service updates, and follow-ups
  • Operations & Improvements: Improving our services, website performance, and customer experience
  • Marketing Communications: Sending service reminders, educational content, or updates (you may opt out at any time)
  • Legal & Security Purposes: Preventing fraud, complying with legal obligations, and protecting our business

4. Sharing of Information

We do not sell or rent your personal information.

We may share limited information with trusted third parties solely for business operations, including:

  • Payment processing
  • Email or communication delivery
  • Scheduling and operational support

These third parties are permitted to use your information only as necessary to provide services on our behalf and are required to maintain appropriate confidentiality and security measures.

5. Data Retention & Security

We retain personal information only as long as reasonably necessary to:

  • Provide services
  • Fulfill legal, accounting, or operational requirements

We implement reasonable administrative, technical, and physical safeguards to protect your information. While we take data security seriously, no system can guarantee absolute security.

6. Your Privacy Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • Right to Know: Request information about the personal data we collect and how it is used
  • Right to Delete: Request deletion of personal information, subject to legal and operational exceptions
  • Right to Correct: Request correction of inaccurate personal information
  • Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights

To exercise these rights, please contact us using the information below.

7. Third-Party Links

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of those external sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.

9. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

The Recon Pros
Attn: Mel Craig
16942 Gothard St, Suite A
Huntington Beach, CA 92647

📧 Email: admin@thereconpros.com
📞 Phone: (714) 795-2983

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