Privacy Policy

1. Introduction

Recon Pros ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our training videos, or utilize our in-shop auto detailing services.

2. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device.

A. For In-Shop Detailing ServicesWhen you request a quote, book an appointment, or bring your vehicle to our shop in Huntington Beach, we collect:

• Personal Identifiers: Full Name, Phone Number, Email Address.
• Vehicle Information: Make, model, year, and condition of your vehicle.

B. For Training Videos & Digital ProductsWhen you purchase training materials or educational videos from us, we collect:

• Personal Identifiers: Full Name, Phone Number, Email Address.
• Payment Information: Credit/debit card details and billing address.
  • Note: We utilize third-party payment processors to handle financial transactions. We do not store your full credit card details on our own servers.

3. How We Use Your Information

We use the collected information for the following business purposes:

• Service Delivery: To schedule appointments, perform detailing services, and communicate with you regarding the status of your vehicle.
• Product Fulfillment: To deliver access to the training videos you have purchased.
• Customer Support: To respond to your inquiries, questions, and concerns.
• Marketing: To reach out regarding special offers, service reminders, or new training content (you may opt out of these communications at any time).
• Transaction Processing: To process payments and prevent fraud.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. This includes:

• Payment processors (e.g., Stripe, PayPal).
• Email marketing platforms.
• Scheduling software.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security."

6. Your Rights (California Residents)

Under the California Consumer Privacy Act (CCPA) and CPRA, California residents have specific rights regarding their personal data:

• Right to Know: You may request that we disclose what personal information we collect, use, disclose, and sell (we do not sell data).
• Right to Delete: You may request that we delete personal information we have collected about you, subject to certain exceptions (such as retaining records for tax purposes or warranty tracking).
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please contact us using the information provided below.

7. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. We encourage you to check this page frequently for any changes.

8. Contact Us

If you have any questions regarding this Privacy Policy or the practices of this site, please contact us at:

Recon ProsAttn: Mel CraigAddress: 16942 Gothard St, Suite A, Huntington Beach, CA 92647Email: admin@thereconpros.comPhone: (714) 795-2983

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